Responsible Gambling at Cassoola
Your safety, wellbeing, and enjoyment come first. Discover how we maintain a secure gaming environment and which tools you can use to stay in control.
If gambling no longer feels like fun, contact Loket Kansspel or call 0800-2468 (free, 24/7).
Our Philosophy on Online Gambling
At Cassoola Casino we firmly believe that online gambling should always remain a form of pure entertainment — an exciting pastime designed to amuse you.
Gambling as Entertainment
Casino games at Cassoola are designed for entertainment. The house edge means gambling can never be a reliable source of income. Treat every amount you stake as the price of amusement — like a cinema ticket or a night out.
Always set a budget before you start playing. Once that budget is spent, the session is over. Never consider chasing losses by depositing more.
Self-Assessment: Are You in Control?
Answer these questions honestly to evaluate whether your gambling behaviour is still healthy.
Financial
Have you ever gambled with money earmarked for rent, groceries or bills? Have you borrowed money to gamble?
Time
Have you lost track of time while playing? Did you play longer than planned, time and again?
Emotions
Did you feel restless or irritable when you could not gamble? Did you gamble to escape problems or stress?
Concealment
Have you hidden your gambling from loved ones? Did you lie about how much time or money you spent gambling?
Chasing Losses
After a losing session, did you immediately try to win back losses by depositing more or placing higher bets?
Social Impact
Has gambling negatively affected your relationships, work or studies? Have you neglected other responsibilities?
Your Responsible Gambling Tools at Cassoola
Directly from your account you have access to powerful tools designed to help you stay in control at all times.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once the limit is reached, further deposits are blocked until the period resets.
Loss Limits
A loss limit ensures you cannot lose more than the amount you set in advance. Once your net loss hits the limit, play is paused until the period resets.
Session Limits
Time flies when you're having fun. A session limit reminds you how long you have been logged in and can automatically log you out after a set period.
Cooling-Off Period
Take a temporary break of 24 hours up to six weeks, during which logging in, depositing, and playing are all disabled.
Self-Exclusion
Close your account for a minimum of six months. During self-exclusion you also stop receiving promotional emails and offers.
CRUKS Register
Via the national CRUKS register you can bar yourself from all licensed Dutch online casinos and physical gaming venues simultaneously.
Common Gambling Myths Debunked
Understanding how casino games actually work is key to responsible play.
Myth 1: The Gambler's Fallacy
Many people believe that if a roulette wheel has landed on red five times in a row, the next spin is more likely to be black. This is incorrect. Every spin is a completely independent event — the odds are always exactly the same.
Myth 2: Hot and Cold Slots
The idea that a slot machine that has not paid out for a while is "due" for a jackpot is a myth. All our games use a certified Random Number Generator (RNG), ensuring every spin is random and fair regardless of past results.
Myth 3: Skill Can Beat the House Edge
While games like blackjack involve strategy, every casino game has a mathematical house edge. No betting system or strategy can overcome it in the long run. Always treat gambling as entertainment, not investment.
Independent Help & Support
You are never alone. These organisations offer free, confidential professional support for players and their loved ones.
🏛️ Loket Kansspel
The official Dutch information and referral desk for people with gambling problems and their families.
loketkansspel.nl · 0800-2468
🤝 AGOG
Anonymous Gamblers — free self-help groups for gamblers and their families throughout the Netherlands.
💊 Jellinek
Jellinek provides specialist treatment for gambling addiction, both outpatient and residential, across the Netherlands.
🌐 GambleAware
International organisation with tools, tests, and referrals for responsible gambling support.
🔒 CRUKS Register
Register with the Dutch national self-exclusion register to be barred from all licensed casinos simultaneously.
🇬🇧 GamStop (UK)
The UK national self-exclusion scheme for players who wish to restrict access to all UK-licensed online gambling sites.
Frequently Asked Questions
How do I set deposit limits at Cassoola?
Log in to your Cassoola account, navigate to the Responsible Gambling section in your profile settings, and select Deposit Limits. You can set daily, weekly, or monthly limits that take effect immediately. Increases require a 24-hour cooling-off period.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a temporary block of 24 hours up to six weeks. Self-exclusion is a more permanent measure that closes your account for a minimum of six months and removes you from all marketing lists. For a national exclusion from all Dutch casinos, use CRUKS.
What is CRUKS and how does it work?
CRUKS stands for Centraal Register Uitsluiting Kansspelen (Central Register for Exclusion from Gambling). It is a national register maintained by the Dutch Gambling Authority. When you register, all licensed Dutch online casinos and physical gaming venues are legally required to deny you access. Register at cruks.nl or via DigiD on Mijn Overheid.
Can I reverse my self-exclusion?
A self-exclusion cannot be shortened. You must wait out the full period you chose. This is a deliberate safeguard. After the period expires you may submit a request to lift the exclusion.
Are minors allowed to play at Cassoola?
No. Cassoola is strictly an 18+ platform. We verify the age of all players at registration and do not permit gambling by anyone under 18. This is a legal requirement of the Dutch Gambling Authority.
How can I help a friend or family member with a gambling problem?
Start with an open, non-judgmental conversation. Refer them to Loket Kansspel (0800-2468) or AGOG, which also support the loved ones of gamblers. You can also visit a GP together for a referral to specialist care.
Play Consciously, Play Safely
Cassoola is committed to a safe gaming environment. If you have questions or need help, our customer service team is available 24/7.