Privacy Policy

1. Introduction and Commitment to Privacy

Welcome to the official privacy policy of Casoola. When you enjoy the exciting world at casoola.com, we place the highest value on the protection of your personal data. This comprehensive document explains in detail how our Casoola online casino collects, uses, stores, and secures your information. We understand that trust is the foundation of any good relationship, especially in the online gambling industry.

Whether you are looking for the latest slots, navigating through our game selection, or wanting to claim your exclusive Casoola welcome bonus, your privacy is always our priority. This policy has been drafted in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. We recommend that you read this document carefully so that you are fully aware of your rights and our obligations. For an overview of what we have to offer, you can always return to the Casoola Casino homepage.

2. What Data We Collect

To provide you with a safe, seamless, and personalized gaming experience, we collect various categories of personal data. We always limit collection to what is strictly necessary for the performance of our services.

• Identification Data: Your first and last name, date of birth, gender, and a copy of your identity document. This data is legally required to verify your age and prevent fraud.
• Contact Data: Your email address, physical residential address, and phone number. We use these to send you important account updates or inform you about a new Casoola bonus.
• Financial Data: Information about your chosen payment methods, such as bank account numbers or e-wallet IDs, as well as a full history of your deposits and withdrawals.
• Transaction and Gameplay Data: Details about your bets, wins, losses, and the specific Casoola games you prefer to play. This helps us tailor our offer to your preferences.
• Technical Data: Your IP address, login data, browser type and version, time zone settings, browser plug-in types, operating system, and platform.
• Communication Data: Your preferences for receiving marketing materials, including offers for Casoola free spins, and records of your communication with our customer service.

3. How and Why We Use Your Data

We process your personal data exclusively based on valid legal grounds. The main purpose is to give you access to the platform and ensure that all functionalities work optimally. Below we explain the specific purposes:

Performance of the Contract

When you create an account on casoola.com, we enter into an agreement with you. To perform this, we need your data. This includes managing your account, processing your financial transactions, and enabling your participation in our games. Without this data, we cannot offer you access to our platform.

Legal Obligations (KYC and AML)

As a regulated Casoola casino, we are subject to some strict laws and regulations, including Anti-Money Laundering (AML) legislation and 'Know Your Customer' (KYC) guidelines. We are legally required to verify your identity, check the source of your funds for large transactions, and monitor and report suspicious activities to the competent authorities.

Legitimate Interest and Marketing

We use aggregated data to improve our website, resolve technical issues, and optimize the user experience. Additionally, unless you have objected to this, we use your contact details to keep you informed of relevant promotions. Want to know exactly how our promotions work? Read all about the Casoola bonus and promotions. You have the right to opt-out of marketing communications at any time via your account settings.

4. Cookie Policy and Tracking Technologies

Like virtually every modern website, casoola.com uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with an excellent experience when you browse our website and allows us to improve our site.

We use the following types of cookies:

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

5. With Whom We Share Your Data

Casoola never sells, rents, or trades your personal data with third parties for their own commercial purposes. We share your data exclusively with selected and trusted partners who are essential for providing our services, and always under strict confidentiality agreements and data processing contracts.

• Payment Providers: To process your deposits and withdrawals safely and quickly, we share necessary financial data with certified payment processors and banks.
• Game Developers: To facilitate your gaming sessions, we share anonymized or pseudonymized IDs with our software providers. They do not have access to your name or contact details.
• Identity and Fraud Verification Agencies: Third parties that help us verify your age and identity, and detect fraudulent activities.
• Regulators and Law Enforcement: If legally required, we are obliged to share data with gaming authorities, the police, or other government agencies.

6. Data Retention: How Long We Store Data

We store your personal data no longer than is reasonably necessary for the purposes for which it was collected, including satisfying any legal, regulatory, tax, accounting, or reporting requirements.

Generally, we retain your account data as long as your account is active. When you decide to close your account, we are legally required (due to AML legislation and tax rules) to store certain financial and identification data for a period of at least five years after the account closure. After these legal retention periods have expired, your data will be securely and permanently deleted or fully anonymized.

7. Your Rights Under the GDPR

As a resident of the European Economic Area (EEA), you have several powerful rights under the General Data Protection Regulation regarding your personal data. Casoola fully respects these rights and facilitates their exercise.

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request us to correct incomplete or incorrect data we have about you.
• Right to be Forgotten (Erasure): You can ask us to delete your personal data when there is no longer a good reason for us to continue processing it. Note: this right is not absolute and may be overruled by our legal retention obligations.
• Right to Restriction: You can request us to suspend the processing of your personal data, for example, if you dispute its accuracy.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format, or have it transferred to another data controller.
• Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, you can contact our Data Protection Officer (DPO) at any time via info@SITEDOMAIN. We aim to respond to all legitimate requests within one month.

8. Security of Your Data

The security of your data is a core pillar of the Casoola online casino. We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.

Our website uses advanced 128-bit SSL (Secure Socket Layer) encryption technology, the industry standard for securing online transactions. Additionally, all your data is stored on highly secure servers protected by state-of-the-art firewalls. Access to your personal data is strictly limited to those employees, agents, and contractors who need this information for the performance of their duties (on a 'need-to-know' basis).

9. Responsible Gaming and Automated Decision Making

As part of our commitment to a safe gaming environment, we use automated systems and profiling to monitor gaming behavior. We do this not only to prevent fraud but primarily to protect our players. Our algorithms analyze deposit patterns and playtime to detect early signs of problem gambling.

When our systems detect risky behavior, we may intervene proactively by, for example, suggesting limits or temporarily pausing an account. This is a crucial part of our legal duty of care. We encourage all our players to use the tools available, such as deposit limits and self-exclusion. More detailed information on how we help you stay in control and the tools you can use for this can be found on our comprehensive responsible gaming page.

10. Changes to this Privacy Policy

The digital world and legislation surrounding gambling are constantly evolving. Therefore, we reserve the right to update this privacy policy from time to time. Major changes will always be clearly communicated via a pop-up on the website or via an email to the address linked to your account. We recommend that you visit this page regularly to stay informed about how we protect your privacy.