Privacy Policy

1. Introduction and Commitment to Privacy

Welcome to the official privacy policy of Casoola. When you enjoy the exciting world at casoola.com, we place the highest value on the protection of your personal data. This document explains in detail how our Casoola online casino collects, uses, stores, and secures your information. Trust is the foundation of any good relationship, especially in the online gambling industry.

Whether you are looking for the latest slots, navigating through our game selection, or wanting to claim your exclusive Casoola welcome bonus, your privacy is always our priority. This policy has been drafted in accordance with the General Data Protection Regulation (GDPR). Return to the Casoola Casino homepage for an overview of what we have to offer.

2. What Data We Collect

To provide you with a safe and personalized gaming experience, we collect various categories of personal data, always limited to what is strictly necessary:

• Identification Data: Your first and last name, date of birth, gender, and a copy of your identity document for age verification and fraud prevention.
• Contact Data: Your email address, physical residential address, and phone number for account updates and promotions.
• Financial Data: Information about your chosen payment methods and a full history of your deposits and withdrawals.
• Transaction and Gameplay Data: Details about your bets, wins, losses, and the Casoola games you prefer to play.
• Technical Data: Your IP address, login data, browser type and version, time zone settings, and operating system.
• Communication Data: Your preferences for marketing materials, including offers for Casoola free spins.

3. How and Why We Use Your Data

We process your personal data exclusively based on valid legal grounds:

Performance of the Contract

When you create an account on casoola.com, we enter into an agreement with you. To perform this, we need your data for managing your account, processing financial transactions, and enabling your participation in our games.

Legal Obligations (KYC and AML)

As a regulated Casoola casino, we are subject to strict laws including Anti-Money Laundering (AML) legislation and Know Your Customer (KYC) guidelines. We are legally required to verify your identity and monitor suspicious activities.

Legitimate Interest and Marketing

We use aggregated data to improve our website and optimize the user experience. Unless you have objected, we use your contact details to inform you of relevant promotions. Read all about the Casoola bonus and promotions. You can opt-out of marketing communications at any time via your account settings.

4. Cookie Policy and Tracking Technologies

Casoola.com uses cookies and similar tracking technologies to distinguish you from other users. We use the following types of cookies:

You can set your browser to refuse all or some cookies, or alert you when websites set or access cookies. Note that disabling cookies may affect website functionality.

5. With Whom We Share Your Data

Casoola never sells, rents, or trades your personal data with third parties for commercial purposes. We share your data exclusively with selected partners essential for providing our services:

• Payment Providers: To process your deposits and withdrawals safely and quickly.
• Game Developers: Anonymized or pseudonymized IDs to facilitate your gaming sessions. They do not have access to your name or contact details.
• Identity and Fraud Verification Agencies: Third parties that help us verify your age and identity, and detect fraudulent activities.
• Regulators and Law Enforcement: If legally required, we share data with gaming authorities, police, or other government agencies.

6. Data Retention: How Long We Store Data

We store your personal data no longer than is reasonably necessary for the purposes for which it was collected. When you decide to close your account, we are legally required (due to AML legislation and tax rules) to store certain financial and identification data for a period of at least five years after the account closure. After these legal retention periods expire, your data will be securely deleted or fully anonymized.

7. Your Rights Under the GDPR

As a resident of the European Economic Area, you have the following rights under the GDPR:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of incomplete or incorrect data.
• Right to be Forgotten (Erasure): Ask us to delete your personal data when there is no longer a good reason to process it (subject to legal retention obligations).
• Right to Restriction: Request suspension of the processing of your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, contact our Data Protection Officer via info@SITEDOMAIN. We aim to respond to all legitimate requests within one month.

8. Security of Your Data

The security of your data is a core pillar of Casoola online casino. We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way.

Our website uses advanced 128-bit SSL encryption technology, the industry standard for securing online transactions. All data is stored on highly secure servers protected by state-of-the-art firewalls, with access strictly limited to authorized personnel on a need-to-know basis.

9. Responsible Gaming and Automated Decision Making

As part of our commitment to a safe gaming environment, we use automated systems and profiling to monitor gaming behavior — primarily to protect our players. Our algorithms analyze deposit patterns and playtime to detect early signs of problem gambling.

We encourage all players to use the tools available, such as deposit limits and self-exclusion. More information can be found on our comprehensive responsible gaming page.

10. Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time. Major changes will always be clearly communicated via a pop-up on the website or via an email to your account address. We recommend that you visit this page regularly to stay informed about how we protect your privacy.